Guarantee

Do you have a guarantee for fish, corals and inverts?

Yes, we offer a 5-Day Guarantee. See the guarantee details below:. The following applies to our Guarantees:

What happens if my coral dies within 5 days?

Just send a photo of the deceased coral to [email protected] and we will issue a credit that can be used on a future purchase in our website. Keep in mind that WWC Outlet corals only have an arrive alive guarantee.

Does your guarantee cover corals purchased in your retail store?

Our guarantee only applies to corals we ship out of our facility. Corals that are sold in store, picked up, or sold at trade shows are not covered by our 5-Day Guarantee.

When does my guarantee begin/end?

Your 5-Day Guarantee begins on the day your ordered is delivered by FedEx. It lasts for 5 full days and you can contact us anytime within the 5 days. Even if you have issues with your coral after the 5-Day Guarantee we would still like to hear from

What's the best way to photograph my DOA coral?

Take a photo of the coral before you take it out of the bag if you believe it is dead on arrival. You can also take a photo of it underwater through the glass with white lights on. It is very difficult to tell if most corals are dead from a photo o

Do you cover shipping charges for replacements?

We cover shipping cost on orders that are a total loss. If your order is not a total loss we offer a credit for future coral purchases on the website.

Fish Direct 3-Day Guarantee

We offer a 3-Day Guarantee for all fish orders. If your fish dies during the guarantee, we just need a video of the deceased fish along with the packing slip as the background to start your guarantee claim. We offer a replacement on next order or a c

WWC Outlet

WWC Outlet corals are not covered under our 5-day guarantee. WWC Outlet corals have an arrive alive guarantee. We require pictures of any DOA Outlet corals the same day that they arrive.