Do you have a guarantee for fish, corals and inverts?
Yes, we offer a 5-Day Guarantee. See the guarantee details below:. The following applies to our Guarantees:
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Guarantee
What happens if my coral dies within 5 days?
Just send a photo of the deceased coral to [email protected] and we will issue a credit that can be used on a future purchase in our website.
Does your guarantee cover corals purchased in your retail store?
Our guarantee only applies to corals we ship out of our facility. Corals that are sold in store, picked up, or sold at trade shows are not covered by our 5-Day Guarantee.
When does my guarantee begin/end?
Your 5-Day Guarantee begins on the day your ordered is delivered by FedEx. It lasts for 5 full days and you can contact us anytime within the 5 days. Even if you have issues with your coral after the 5-Day Guarantee we would still like to hear from
What's the best way to photograph my DOA coral?
Take a photo of the coral before you take it out of the bag if you believe it is dead on arrival. You can also take a photo of it underwater through the glass with white lights on. It is very difficult to tell if most corals are dead from a photo o
Fish Direct 3-Day Guarantee
We offer a 3-Day Guarantee for all fish orders. If your fish dies during the guarantee, we just need a video of the deceased fish with the packing slip as the background to start your guarantee claim. We offer a replacement on next order or a credit