Do you have a guarantee for fish, corals and inverts?Updated 10 months ago
Yes, we offer a 5-Day Guarantee. See the guarantee details below:
The following applies to our Guarantees:
- Email us with a clear picture of the deceased coral or video of the fish within 5 days of delivery for coral or 3 days for fish from the time posted by FedEx. We require pictures of any DOA inverts or WWC Outlet corals the same day they arrive, as they only have an arrive alive guarantee.
- DO NOT remove the coral from the plug for 5 days or guarantee is void.
- DO NOT discard or ship the specimen back without WWC authorization, doing so will void the guarantee.
- DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
- Guarantee applies to shipments only, not local pickup.
- It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
- Any order cancellations will be credited for 1 year or refunded with a 20% cancellation fee.
- At this time we offer an arrive alive guarantee on non-coral inverts as well as live arrival ONLY for WWC Outlet corals. Our 5 day guarantee only applies to Non- WWC Outlet corals and a 3 day guarantee for fish.
- It is up to our discretion to void your guarantee if you have Non-reef safe fish (including, but not limited to; Angelfish, Puffers, Filefish, non-herbivorous Blennies, Triggers, Clown Gobies, Copperband Butterfly, or other non-reef safe Butterflies) residing in your reef tank. These fish in particular have been known to pick and/or consume corals and World Wide Corals cannot be held responsible for what these fish might decide to consume the latest additions to your reef.