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WWC Help Center

You can log in to your account to check your points balance at any time by clicking the Customer Hub icon in the lower-right corner of our website, or by visiting your customer account page and selecting the Loyalty Hub tab at the top of the page. This is where you can view your points, VIP status, and rewards.*Points cannot be transferred to other accounts nor can they be combined from multiple accounts <img src="https://attachments.gorgias.help/ZPB9rx15lzxWVa3O/hc/0P4k1n6j8r7reOX9/2026020317-e75617f4-4911-4da2-b648-777cd342d291-screenshot%202026-02-03%20at%2012.43.57%E2%80%AFpm.png" style="width: 528px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/ZPB9rx15lzxWVa3O/hc/0P4k1n6j8r7reOX9/2026020317-2e004a8b-394c-4cec-9fb7-d18e7bcaa901-screenshot%202026-02-03%20at%2012.43.47%E2%80%AFpm.png" style="width: 537px;" class="fr-fic fr-dib">

You can log in to your account to check your points balance at any time by clicking the Customer Hub icon in the lower-right corner of our website, or by visiting your customer account page and selecting the Loyalty Hub tab at the top of the page. Th

Where do I find my points balance?

Rewards

Will you cut me a frag of that rare coral you have?

I'm looking for a specific coral and can't find it on your website?

Can I call or email to place an order?

Why isn't my gift card/coupon code working?

What is the process for selecting local pickup for my orders?

Ordering

What shipping service do you use?

How much is shipping?

How long does it take to receive my order?

Can I combine orders and ship them together?

Shipping and Weather Related Situations

Why is shipping coral so expensive?

Do you offer Saturday delivery?

Can I pick up my order at the store?

Shipping

Do you have a guarantee for fish, corals and inverts?

What happens if my coral dies within 5 days?

Does your guarantee cover corals purchased in your retail store?

When does my guarantee begin/end?

Do you cover shipping charges for replacements?

Fish Direct 3-Day Guarantee

Guarantee

How does the reward program work?

What rewards can I get?

How do I redeem my points for a reward coupon?

What can I buy with my rewards coupon?

Do I have to pay shipping if I use my rewards coupon?

Do my loyalty points expire?

New Fish Acclimation

Saltwater Fish 3-Day Guarantee

How do I know the size of my fish?

Are fish WYSIWYG?

How do I know if a fish is reef safe?

Are your fish quarantined?

Saltwater Fish

What are your recommended water parameters?

Should I dip the order I just received?

Coral Placement

How do I glue my coral to the rock?

Aquarium Care

How does the Live Sale works?

How does shipping work in a Live Sale order?

Can I use my credit towards a Live Sale/ After Sale order?

How many $5 frags can I buy?

Can I use my reward points towards Live Sale purchases?

How do I get an entry to the Live Sale Raffle?

Can I use a Gift Card for Live Sale orders?

Can I get free shipping in a Live Sale order?

Live Sale

Do you offer wholesale?

Wholesale

Aquarium Setup

What services does WWC offers?

Where is service provided?

What can I expect in a maintenance visit?

How can I request a quote?

Do I accumulate reward points for Service payments?

Service & Maintenance

Where are you and What are your store hours?

Store Hours

Where do I find my points balance?Updated 3 days ago