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WWC Help Center

<p>We only use FedEx Next Day Delivery Service on all orders.</p>

We only use FedEx Next Day Delivery Service on all orders.

What shipping service do you use?

Shipping

Will you cut me a frag of that rare coral you have?

I'm looking for a specific coral and can't find it on your website?

Can I call or email to place an order?

Why isn't my gift card/coupon code working?

What is the process for selecting local pickup for my orders?

Ordering

How much is shipping?

How long does it take to receive my order?

Can I combine orders and ship them together?

Shipping and Weather Related Situations

Why is shipping coral so expensive?

Do you offer Saturday delivery?

Can I pick up my order at the store?

Do you have a guarantee for fish, corals and inverts?

What happens if my coral dies within 5 days?

Does your guarantee cover corals purchased in your retail store?

When does my guarantee begin/end?

Do you cover shipping charges for replacements?

Fish Direct 3-Day Guarantee

Guarantee

How does the reward program work?

Where do I find my points balance?

What rewards can I get?

How do I redeem my points for a reward coupon?

What can I buy with my rewards coupon?

Do I have to pay shipping if I use my rewards coupon?

Do my loyalty points expire?

Rewards

New Fish Acclimation

Saltwater Fish 3-Day Guarantee

How do I know the size of my fish?

Are fish WYSIWYG?

How do I know if a fish is reef safe?

Are your fish quarantined?

Saltwater Fish

What are your recommended water parameters?

Should I dip the order I just received?

Coral Placement

How do I glue my coral to the rock?

Aquarium Care

How does the Live Sale works?

How does shipping work in a Live Sale order?

Can I use my credit towards a Live Sale/ After Sale order?

How many $5 frags can I buy?

Can I use my reward points towards Live Sale purchases?

How do I get an entry to the Live Sale Raffle?

Can I use a Gift Card for Live Sale orders?

Can I get free shipping in a Live Sale order?

Live Sale

Do you offer wholesale?

Wholesale

Aquarium Setup

What services does WWC offers?

Where is service provided?

What can I expect in a maintenance visit?

How can I request a quote?

Do I accumulate reward points for Service payments?

Service & Maintenance

Where are you and What are your store hours?

Store Hours

What shipping service do you use?Updated 2 months ago