Send us a brief message with your name, email and your questions and we will respond as soon as possible.

Our Agents are available from 11:00 AM - 7:00 PM EDT

WWC Help Center

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Service payments <span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">excluding Labor&#xA0;accumulate points.*Points cannot be transferred to other accounts nor can they be combined from multiple accounts

Service payments excluding Labor accumulate points. *Points cannot be transferred to other accounts nor can they be combined from multiple accounts

Do I accumulate reward points for Service payments?

Service & Maintenance

How large are your frags?

How often do you add new corals to your site?

What is the difference between WYSIWYG and stock inventory?

Will you cut me a frag of that rare coral you have?

Why do frags of the same coral have different prices?

I'm looking for a specific coral and can't find it on your website?

Why do two frags look different, but have the exact same name?

Do I need to register an account to place an order?

Can I call or email to place an order?

Why isn't my gift card/coupon code working?

What is the process for selecting local pickup for my orders?

Ordering

What shipping service do you use?

How much is shipping?

How long does it take to receive my order?

Can I combine orders and ship them together?

Can you hold my order?

Shipping and Weather Related Situations

Why is shipping coral so expensive?

Do you offer Saturday delivery?

Do you ship to Puerto Rico, Hawaii, or outside the continental US?

Can I pick up my order at the store?

Shipping

Do you have a guarantee for fish, corals and inverts?

What happens if my coral dies within 5 days?

Does your guarantee cover corals purchased in your retail store?

When does my guarantee begin/end?

What's the best way to photograph my DOA coral?

Do you cover shipping charges for replacements?

Fish Direct 3-Day Guarantee

Guarantee

How does the reward program work?

Where do I find my points balance?

What rewards can I get?

How do I redeem my points for a reward coupon?

What can I buy with my rewards coupon?

Do I have to pay shipping if I use my rewards coupon?

Do my loyalty points expire?

Rewards

New Fish Acclimation

Can I combine my fish direct purchase with my coral purchase?

Saltwater Fish 3-Day Guarantee

How do I know the size of my fish?

Are fish WYSIWYG?

How do I know if a fish is reef safe?

Are your fish quarantined?

Saltwater Fish

What do you recommend for a clean up crew?

How long should I wait before adding corals to my reef tank?

What lighting do you recommend for corals?

How long should I acclimate my coral for?

How do I acclimate my corals?

What are your recommended water parameters?

Should I dip the order I just received?

Can I put corals in my freshwater aquarium?

Coral Placement

How do I glue my coral to the rock?

Aquarium Care

How does the Live Sale works?

How does shipping work in a Live Sale order?

Can I use my credit towards a Live Sale/ After Sale order?

How many $5 frags can I buy?

Can I pick up my Live Sale/ After Sale order?

Can I use my reward points towards Live Sale purchases?

How do I get an entry to the Live Sale Raffle?

Can I use a Gift Card for Live Sale orders?

Can I get free shipping in a Live Sale order?

Live Sale

Do you offer wholesale?

Wholesale

Aquarium Setup

What services does WWC offers?

Where is service provided?

What can I expect in a maintenance visit?

How can I request a quote?

Where are you and What are your store hours?

Store Hours

Do I accumulate reward points for Service payments?Updated 2 months ago