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WWC Help Center

All Live sale/After Sale/ Flash Sale orders require that shipping is paid. Shipping units are available for sale on the rules post on the sale.&#xA0;If you have a non-sale order from the website, we can have your sale items combined for shipment. Please contact our customer service team should you have any questions.&#xA0;

All Live sale/After Sale/ Flash Sale orders require that shipping is paid. Shipping units are available for sale on the rules post on the sale. If you have a non-sale order from the website, we can have your sale items combined for shipment. Please c

Can I get free shipping in a Live Sale order?

Live Sale

Will you cut me a frag of that rare coral you have?

I'm looking for a specific coral and can't find it on your website?

Can I call or email to place an order?

Why isn't my gift card/coupon code working?

What is the process for selecting local pickup for my orders?

Ordering

What shipping service do you use?

How much is shipping?

How long does it take to receive my order?

Can I combine orders and ship them together?

Shipping and Weather Related Situations

Why is shipping coral so expensive?

Do you offer Saturday delivery?

Can I pick up my order at the store?

Shipping

Do you have a guarantee for fish, corals and inverts?

What happens if my coral dies within 5 days?

Does your guarantee cover corals purchased in your retail store?

When does my guarantee begin/end?

Do you cover shipping charges for replacements?

Fish Direct 3-Day Guarantee

Guarantee

How does the reward program work?

Where do I find my points balance?

What rewards can I get?

How do I redeem my points for a reward coupon?

What can I buy with my rewards coupon?

Do I have to pay shipping if I use my rewards coupon?

Do my loyalty points expire?

Rewards

New Fish Acclimation

Saltwater Fish 3-Day Guarantee

How do I know the size of my fish?

Are fish WYSIWYG?

How do I know if a fish is reef safe?

Are your fish quarantined?

Saltwater Fish

What are your recommended water parameters?

Should I dip the order I just received?

Coral Placement

How do I glue my coral to the rock?

Aquarium Care

How does the Live Sale works?

How does shipping work in a Live Sale order?

Can I use my credit towards a Live Sale/ After Sale order?

How many $5 frags can I buy?

Can I use my reward points towards Live Sale purchases?

How do I get an entry to the Live Sale Raffle?

Can I use a Gift Card for Live Sale orders?

Do you offer wholesale?

Wholesale

Aquarium Setup

What services does WWC offers?

Where is service provided?

What can I expect in a maintenance visit?

How can I request a quote?

Do I accumulate reward points for Service payments?

Service & Maintenance

Where are you and What are your store hours?

Store Hours

Can I get free shipping in a Live Sale order?Updated 9 months ago